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Yes. You invite the person by email, they create their own password and sign in with their own login.

What they see is their own work: their schedule, their bookings, and they can adjust the price or duration of the services they perform. What stays with you alone is what belongs to the business — the service catalogue, inviting and deactivating people, the profile, the preferences and everything involving payment.

Inviting is optional: a professional works normally without any login, with you booking on their behalf.

Yes. You add each professional on the team, and each one gets their own schedule, working hours and booking history.

When booking, the client picks an available professional — or is routed automatically if only one can perform the service — and you follow everything in the same app. The number of professionals is unlimited on every plan.

The account is created in the BookingChat app, and no card is required:

1. Install BookingChat on your phone
2. Tap create account and sign up with email and password — or continue with your Google Account or, on iPhone, with Apple
3. If the app asks, confirm your email with the six-digit code we send
4. Follow the business setup: services, hours and your link

The account starts with a 30-day trial.

BookingChat is an app for Android and iPhone. The Android version is on Google Play, and the iPhone version is on the App Store. The app is where you set up and run your business.

Install from Google Play · Download on the App Store

No! Notifications are sent from BookingChat’s official number — you don’t need to expose your personal number or install anything extra.

Your client books on your link’s page and gets the confirmation on their WhatsApp. You manage everything in the app, without keeping WhatsApp open on your phone.

No! BookingChat was designed to be simple. No technical knowledge is needed. The basic process has three steps:

1. Add your services — name, duration and price (price is required)
2. Set your opening hours
3. Share your booking link with your clients

Done — your clients can now book on your page.

Yes. There is no automatic import of bookings from another tool, but since setting up BookingChat is quick (services, prices and hours), switching is quick in practice.

Most businesses simply start sharing the new booking link from a given date and keep the old tool only for appointments already booked until then.

Yes, if your operation supports it. In Schedule settings, choose 1 to 5 simultaneous appointments per schedule. A time remains available while there is capacity throughout the service, including extras. You can choose a different capacity when editing a professional. Changing the business default applies it to every schedule and replaces individual overrides. This limit does not manage shared rooms, bays or equipment.

In the app:

1. Open the "Schedule" tab and go to the day of the booking
2. Tap the booking
3. Choose "Cancel" or "Reschedule"

The client is notified on WhatsApp, and the freed slot goes back on the schedule immediately.

By the client: they sort it out themselves, through the link included in every notification they receive — without having to reach you in the middle of an appointment.

Rescheduling asks for confirmation again. A booking that was already confirmed goes back to pending and the client receives a new request — which uses one notification from your allowance. It is the price of keeping the slot secured after the time changes.

The client can reschedule on their own up to 5 times through the link they received. From the sixth time on, only you can change the time in the app.

The process is simple for the client:

1. You share your booking link (Instagram, status, WhatsApp, etc.)
2. The client opens the link and sees your services, your professionals and the free slots
3. They choose, enter name and phone and confirm — no account and nothing to install
4. The booking lands on your schedule immediately, and they get a booking received notice on WhatsApp — already showing the status: confirmed, or pending with the date the confirmation request will arrive

All of this happens without you having to reply to anything.

In the booking details, tap “Send booking link”. The app opens your WhatsApp with the message ready for the client, link included. From that link they confirm, reschedule or cancel, without having to message you.

The message goes out from your number, not BookingChat’s, so it does not use the allowance: it is your own conversation with the client, and you can edit the text before sending.

The button shows with an active plan and while the booking can still be cancelled: pending or confirmed, before its time.

It is your note on what the client should do before that service: “come without makeup”, “bring the vaccination card”, “arrive 10 minutes early”. They arrive prepared, and the appointment starts on time.

You write it on the service, in the app, in the “Recommendation for the appointment (optional)” field, up to 200 characters. The client sees it:

• on the booking page
• on the booking link, until the appointment time
• in the receipt and the confirmation request on WhatsApp

It costs nothing extra: the recommendation rides inside the messages that already go out. The field does not accept links, prices, social media handles or promotional text, because it is there to guide the appointment.

If you change the text, it applies to future bookings. Existing ones keep the recommendation from when they were made.

In the Clients tab. The list builds itself from appointments that have already happened — there is no client record to fill in, and the identity is the phone number.

Opening a name shows how many times they came, how many times they didn’t show, how much they have spent and the full history. There is also a note field — allergies, preferences, what was agreed — that stays within your business.

The "didn’t come back" filter shows people who were your clients, have no booking and haven’t been in for more than 45 days.

If your team has their own logins, each professional sees the history and the note, but not the total spent — revenue is the owner’s information.

Yes! With an active plan you can block times for any purpose:

• Breaks during the day
• Public holidays and special dates
• Vacations or time off
• Personal appointments or meetings

Blocked times automatically become unavailable for new bookings.

The confirmation window is an automatic request sent to the client before the booked time. It works like this:

• BookingChat sends a WhatsApp notification asking the client to confirm attendance
• The client has six hours to reply, and you choose whether the question goes out one or two days before the appointment
• If the client confirms, the booking is secured
• If the deadline passes without a reply, the booking stays in place, unless you turned on “Release unconfirmed slot”: then it is cancelled automatically and the slot becomes available to other clients

With that option on, this request is what turns a forgotten slot into a free one: the client who won’t reply frees the slot in time for someone else to book, instead of you finding out on the spot.

The client has six hours to reply, counted while awake: the clock stops at 10 pm and resumes at 6 am, so nobody loses their slot while asleep. If the request would go out overnight, it waits until 6 am.

And if the booking is made less than six hours ahead, it is confirmed right away: there would be no time to ask, wait for the reply and still offer the slot to someone else.

It depends on a setting of yours. By default, the booking stays in place: you see in the app who did not reply and decide what to do.

If you turn on “Release unconfirmed slot” in the calendar settings, the booking is cancelled automatically and the slot becomes available to other clients. The client receives a WhatsApp notification saying the slot was cancelled for lack of confirmation.

Automatic cancellation only happens if the request went out. If it couldn’t be sent — for example, because the period’s allowance ran out — the booking is confirmed instead of cancelled. Nobody loses a slot over a question that was never asked.

Yes. In the app, under Schedule settings, turn off “Ask the client to confirm” — from then on every booking is confirmed on arrival, with no request and no automatic cancellation for lack of reply.

It is the choice for those who don’t worry about no-shows and prefer to use less allowance: without the request and the client’s reply, there is one notification per booking instead of three — which triples how many appointments your plan’s allowance covers.

If you keep it, the question can go out one or two days before the appointment.

A client who opens the link and picks a day with no free slots can join the waitlist — just the phone number, no sign-up. If someone cancels that day, they get the link on WhatsApp and book on their own.

Only someone who fits is notified. A half-hour slot that opens up does not call someone who asked for a three-hour service — the notice only goes out when the freed slot actually fits that person’s service.

And one person is notified per slot, the first in line who fits, because there is one slot: calling five would spend five notifications to disappoint four. The notice uses one notification from the allowance.

You see who is waiting on the day’s schedule and can remove someone from the list. A day’s list clears itself when the day ends.

No. Without an active plan, every booking is confirmed automatically when it is created — the confirmation request is a WhatsApp notification and depends on the plan’s allowance.

No. The client opens your link in the browser already on their phone, picks service, professional and time, and enters name and phone. Nothing to install, no account and no password.

The app is yours, not theirs. What reaches the client’s WhatsApp are the notifications: the confirmation, the confirmation request before the appointment and notices of changes or cancellations.

No, and that is on purpose. You get notices in the app and by email, which cost nothing.

WhatsApp is reserved for your client, who doesn’t have the app — it is the only way to reach them. Every notification sent to them is charged, so spending allowance to tell you something the app’s home screen already shows would come out of your bookings’ pocket.

No! BookingChat sends notifications from its own number. You don’t need a separate SIM, a dedicated phone or WhatsApp open all the time.

You manage your schedule and bookings in the app.

BookingChat uses the official WhatsApp Business API (Meta) — the same technology large companies use for automated service, not a regular number subject to the automation restrictions of personal WhatsApp.

The number is dedicated exclusively to booking automation, within Meta’s policies for business use.

Through your link, which the app generates as soon as you create the account:

• A business link, which opens the page with your services, hours and address
• A link per service, which opens the page already on that service — good for promoting an offer
• A QR code and a poster ready to print, for walk-ins at the counter

You can share it anywhere: Instagram bio, stories, WhatsApp status, business card, Google Business Profile, email.

Yes. Each business’s data is completely isolated. Your bookings and your clients’ contacts are visible only to you, not to other users of the platform.

All communication is encrypted in transit. BookingChat operates in compliance with Brazil’s LGPD and applicable data protection law.

At the end of the 30-day trial, nothing is charged automatically — the trial is granted by BookingChat, it is not a store subscription, and it does not turn into a paid plan unless you subscribe. You don’t need to cancel or do anything.

Your account stays active and your data is kept: you keep access to the app, your schedule and your history. Your clients can still book through your link, but only within the next 7 days, and WhatsApp notifications stop. Nothing is deleted: the day you subscribe, everything picks up where it left off.

Enter it in the app, under Your business details, and get extra trial days.

Yes, at any time, with no fee and no hassle. When you cancel:

• You keep access to the paid plan until the end of the period already paid for
• After it expires, WhatsApp notifications to clients stop being sent
• Your data is kept — you don’t lose the schedule or the history

We do not issue partial refunds for the unused period after cancellation.

The subscription is billed by the store where you subscribed, so you cancel it there:

• Android (Google Play): Play Store → your profile → Payments and subscriptions → Subscriptions → BookingChat → Cancel
• iPhone (App Store): Settings → your name → Subscriptions → BookingChat → Cancel Subscription. Cancel at least 24 hours before the end of the period, or the next renewal is already charged

The app shows you the way and takes you to that screen.

⚠️ Deleting your BookingChat account does not cancel the subscription in the store. They are two separate systems, and billing continues as long as the subscription exists on Google Play or the App Store. Cancel in the store first, then delete the account if you wish.

You keep access until the end of the period already paid for — cancelling doesn’t cut anything off midway.

Every plan has unlimited bookings, services and professionals. What changes from one plan to another is the WhatsApp notification allowance sent to your clients:

• Inicial: 230 WhatsApp notifications per period
• Essencial: 500 WhatsApp notifications per period
• Padrão: 1,000 WhatsApp notifications per period
• Avançado: 2,000 WhatsApp notifications per period
• Alto Volume: 3,300 WhatsApp notifications per period

The allowance renews with your subscription, on the date you subscribed — not on the 1st. Every new account starts with a 30-day free trial.

The price is shown in the app at the time of purchase: you are charged by your phone’s store — Google Play on Android, the App Store on iPhone — in your currency and with tax included. The plans page compares what each one includes.

The 30-day trial comes with its own allowance of 150 WhatsApp notifications — smaller than any paid plan, and enough to try the whole flow with real clients.

Worth knowing up front: if you size the trial by the Essencial allowance, you will think something stopped working when it runs out.

No. Not to create the account, nor for the trial. When you decide to subscribe, the purchase happens inside the app through your phone’s store — Google Play on Android, with the payment method on your Google Account, or the App Store on iPhone, with the one on your Apple Account — and that is also where you change plans or cancel.

You are notified at 80% and again at 100%, by email and in the app, and you can buy an extra message pack at any time — it does not expire.

If you don’t buy one, bookings keep coming in — losing a client because the message wouldn’t fit would trade an expensive problem for a worse one. What stops are the notifications to the client, and with them the confirmation request: while the allowance is at zero, every new booking is confirmed on arrival, with no request and no automatic cancellation.

In other words: the no-show protection switches itself off while there is no balance, and comes back as soon as there is.

WhatsApp (Meta) charges BookingChat for every notification sent to the client. It is a real, per-notification cost, and the only cost that grows with your business.

The allowance exists to reflect that cost — and it is precisely what makes it possible to keep unlimited bookings, services and professionals on every plan.

Every notification BookingChat sends to your client on WhatsApp uses the allowance:

• The booking confirmation
• The attendance confirmation request
• Notices of changes and cancellations
• The automatic reply when the client taps a button
• The notice that a slot opened up, for those on the waitlist

The notices you receive — in the app and by email — use nothing from the allowance.

The period’s usage is shown in the app, alongside your subscription details. You are also notified automatically as you approach the end of the allowance, in time to buy an extra notification pack or change plans.

Extra packs are added on top of the period’s allowance and do not expire: they are only used once the period’s allowance runs out.

No. Between 10 pm and 6 am BookingChat sends nothing — nobody wants to wake up to a confirmation request, and a message that bothers someone at three in the morning costs the same as a useful one.

Whatever was due in that window goes out from 6 am. And if the confirmation request would fall right in the middle of the night, the booking is confirmed straight away instead of waiting — better to secure the slot than to ask at a bad hour.

Four causes cover almost every case, in this order:

• The period’s allowance ran out. Check usage in the app — the booking still comes in, but notifications stop until you buy a pack or the period renews.
• It was after 10 pm. Nothing goes out between 10 pm and 6 am; whatever was due in that window goes out from 6 am.
• The phone number is wrong. Open the booking and check the number with its area code — a message sent to a number that doesn’t exist doesn’t come back as a visible error.
• The notice is turned off. In the app, under Notifications → Client notices, check that “Booking created” (or changed, or cancelled) is on.

Check the points below in this order:

• Business open: in the app, make sure your business isn’t marked as closed — that switch hides booking without deleting anything
• Active subscription: without an active plan, the link still accepts bookings, but only within the next 7 days. It is the most common case after the trial ends
• Active services: make sure at least one service is active and visible
• Schedule set up: make sure your opening hours are saved in the app
• How far ahead: clients see up to 90 days ahead with an active plan (7 days without a plan). Beyond that, no days appear

If the problem persists after checking all these points, contact our support team.

If you created the account with Continue with Google or, on iPhone, with Sign in with Apple, there is no BookingChat password to recover — your password is kept by Google or Apple. Use the same button to sign in.

If you chose to hide your email when signing in with Apple, your account here uses the relay address Apple created (ending in @privaterelay.appleid.com). BookingChat’s emails go to that address, and Apple forwards them to your real email.

⚠️ Requesting "forgot my password" in that case won’t bring any email, even though the screen says it was sent. That is on purpose, so nobody can find out whether an email has an account here — but if you are waiting for that email, this is what is happening.

1. On the app’s sign-in screen, tap “Forgot my password”
2. Enter the registered email and send
3. Check your inbox (and the spam folder too)
4. Tap the link in the email to set a new password

The reset link expires in 24 hours. If the email doesn’t arrive within a few minutes, check the spam folder or request it again.