Features and limits
Is BookingChat right for you? Compare features and limits
BookingChat organizes small-business appointments through the app. Customers book on a web page; WhatsApp handles notifications and confirmation requests.
When it makes sense
- You work by appointment and offer services with different durations.
- You want customers to choose a service, professional and time through a link without installing an app.
- You need extras to add time and price, or information before a visit.
- You have a team with separate calendars or can handle overlapping appointments.
Arrange appointments by message or offer a booking page?
This comparison assumes you arrange times manually and reply personally. It does not evaluate other automations or third-party systems.
Choose a time
You check your calendar and agree on a time.
The customer chooses from available times on the page.
Reserve extras
You include the agreed time and price.
Selected extras add duration and price to the service.
Organize professionals
You agree on who will see the customer.
Customers can choose a professional based on calendar availability.
Prepare the visit
You ask for details in the conversation.
Configured questions appear during booking with an active plan.
Request confirmation
You contact the customer to confirm.
WhatsApp requests follow settings, active-plan access and available message balance.
What happens in each channel
Professionals set up services and manage appointments in the Android or iPhone app.
Customers choose a service in their browser without creating an account. Their appointment link lets them view, cancel or reschedule under the applicable rules.
WhatsApp delivers enabled notifications when there is an active plan and available balance. BookingChat does not conduct the whole booking inside a chatbot conversation.
Limits worth knowing before you start
- Capacity is 1 to 5 simultaneous appointments per calendar. It does not automatically allocate bays, chairs, lifts or equipment.
- Client questions collect information; answers do not automatically recalculate duration or generate a diagnosis.
- Revenue indicators use the value of completed appointments. They are not payment collection, expense or net-profit tracking.
- The public page does not collect deposits or service payments. The BookingChat subscription is a separate charge.
- The product does not replace an ERP, inventory system, work orders or clinical records.
Feature conditions
Client questions and campaigns require an active plan, including the trial. WhatsApp sends also require available message balance.
Check plans and allowances on the pricing page before choosing, especially if you expect to send many messages.
See if it fits your business
No card required to try it.
App for Android and iPhone. Your customer books in their browser.